May 18, 2021
The use case for Artificial Intelligence (AI) in the workplace is there. For marketing and customer experience, in particular, organizations are using AI and machine learning to improve internal business processes and workflows, automating repetitive tasks and to improve customer journeys and touchpoints, among other...
May 4, 2021
All relationships are built on trust whether you're talking about the people you meet in the course of your life or the brands and the relationships they build with their customers.
In this latest edition of CX Decoded co-hosts Rich Hein and Dom Nicastro discuss building customer trust with customer service and customer...