Dec 19, 2023
This episode is brought to you by Wix Studio.
The delicate interplay of customer experience (CX) and employee experience (EX) forms the backbone of today's hospitality management, where understanding and valuing the contribution of each employee translates directly into enhanced customer satisfaction.
Embodying this...
Nov 20, 2023
This episode is brought to you by Wix Studio.
The convergence of customer experience (CX) and employee experience (EX) is more than a trend; it's a strategic imperative. Organizations are recognizing the symbiotic relationship between how they treat their customers and their employees, understanding that a holistic...
Oct 17, 2023
This episode is brought to you by Wix Studio.
Shri Nandan, VP of AI Experiences at Comcast, tells us how the implementation of AI, particularly chatbots, in contact centers has not only streamlined operational efficiencies but also enriched the quality of customer interactions. Shri shares her firsthand experiences in...
Sep 19, 2023
This episode is brought to you by Wix Studio.
Jason Ferrell, Capital One’s managing vice president of experience design, is a designer at heart.
Designing experiences in the current day comes with challenges related to customer experience, employee experience and constantly connecting experiences to top-level...
Jun 13, 2023
Customer experience teams at Intuit, owners of TurboTax, get inspired each day to iterate, test and create customer experiences for their thousands of customers. The key ingredients? Agility, adaptability and continuous learning.
Principal CX leader Marietta Silva Allison takes us behind the curtain for all of it in...