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CX Decoded By CMSWire

Jun 29, 2021

Marketing like many other disciplines went through a year of duress in 2020. COVID-19 had a major impact on businesses everywhere: brand loyalty, marketing strategies, budgets, brand messaging, striking the right tone. Everything was up-ended, not to mention the move to remote work and job losses for marketing...


Jun 15, 2021

In this episode of CX Decoded, voice-content expert, author and CMSWire contributing author Preston So joins us as we explore how marketers and customer experience professionals are leveraging and embedding voice content experiences into their digital experience...


Jun 1, 2021

Marketers are at the forefront when it comes to taming the martech chaos and ensuring tools support business objectives and positive business outcomes. But there are so many questions. What's the right toolset? Should we have a marketing cloud at the center of our martech stack? Should we build with a...